Frequently Asked Questions

Yes, we provide comprehensive IES and LDT files for all our architectural lighting products to assist key lighting designers and architects in their projects.

Absolutely. We offer full customization including specific CCT (2700K-6000K), beam angles (15° to 120°), and housing finishes to match your specific project requirements.

For standard OEM branding, our MOQ is typically 500 units. However, for project-based custom solutions, we are flexible. Please contact our sales team to discussion your specific needs.

We support EXW, FOB, CIF, and DDP terms. We have established partnerships with major logistics providers to ensure timely delivery via air, sea, or rail freight globally.

Standard production lead time is 15-20 days. For custom orders, it may take 25-30 days depending on complexity and components availability.

We offer a standard 3-5 year warranty on all our architectural lighting products. This covers manufacturing defects and component failures under normal usage conditions.

In the rare event of a defect, we have a streamlined process. Simply provide photos/videos of the issue. For valid claims, we will send free replacements immediately with your next shipment or via express courier if urgent.

Yes, our outdoor series features IP65 to IP68 ratings, ensuring complete protection against dust and water ingress, suitable for harsh environments.

Most of our architectural fixtures are compatible with DALI, 0-10V, Triac, and Zigbee/Tuya smart dimming systems. Please specify your control system requirements when ordering.