Peace of Mind,
Guaranteed.
Our partnership doesn't end at delivery. We stand behind every lumen we produce with comprehensive warranties, rapid response support, and a commitment to your long-term success.
Standard Warranty Policy
We use top-tier components to ensure longevity. Transparency is our policy.
5 Years
Commercial Products
Standard coverage for all indoor linear lights, downlights, and magnetic track systems using Philips/Osram/Tridonic drivers.
3 Years
Standard Outdoor
Comprehensive coverage for outdoor landscape and facade lighting, ensuring IP structure integrity and driver performance.
2 Years
Solar Integrated
Specific coverage for battery systems and solar panels in our all-in-one street and garden lights.
Simplified RMA Process
In the rare event of a failure, we don't make you jump through hoops. We designed our RMA process to get you back up and running fast.
Report Issue
Send us photos/videos of the defect using our simple claim form.
Rapid Review
Our engineers analyze the case within 24 hours. No need to return faulty units immediately.
Solution Confirmation
We confirm a replacement or spare parts shipment instantly.
Shipment
Replacement parts sent via express courier (DHL/FedEx) or with next order.
Dedicated Support Team
24/7 Response
Our customer service team works across time zones. We guarantee a response to critical issues within 4 hours.
Technical Guidance
Video calls available for installation troubleshooting or driver configuration support.
Spare Parts Inventory
We maintain a stock of critical components (drivers, LED modules) for discontinued models for up to 5 years.